Frequently Asked Questions

We proudly serve Sunnyside, Grandview, Prosser, the entire Yakima Valley, and the Tri Cities area. As a locally owned and operated business since 2009, we're committed to providing reliable HVAC service throughout our community. If you're unsure whether we service your area, give us a call at (509) 439-0512.

Yes! We understand that HVAC emergencies don't wait for business hours. Primo Pro offers 24/7 emergency service, 365 days a year. Whether it's a freezing winter night or a scorching summer day, we're here to help. We don't charge hidden after-hours fees—just honest, transparent pricing.

We recommend having your HVAC system professionally serviced at least twice a year—once before the cooling season (spring) and once before the heating season (fall). Regular maintenance helps prevent breakdowns, improves energy efficiency, extends the life of your system, and can save you money on repairs in the long run.

Absolutely! We provide free, no-obligation estimates for all new system installations and major repairs. We'll assess your needs, explain your options, and provide transparent pricing so you can make an informed decision. Contact us today to schedule your free estimate.

Most residential HVAC installations can be completed in 1-3 days, depending on the complexity of the system and any modifications needed to your home's ductwork or electrical systems. We'll provide you with a detailed timeline during your free consultation and work efficiently to minimize disruption to your daily routine.

We work with all major HVAC brands and can service, repair, or install systems from manufacturers like Carrier, Trane, Lennox, Rheem, Goodman, York, and many others. Our technicians are trained to work on virtually any residential or commercial HVAC system.

Yes, Primo Pro is fully licensed and insured. We meet all state and local requirements for HVAC contractors, and we carry comprehensive liability insurance to protect both our customers and our technicians. You can have complete peace of mind when you choose us for your HVAC needs.

First, check your thermostat settings and make sure your system is set to the correct mode (heat or cool). Check that your circuit breaker hasn't tripped and that your air filter isn't clogged. If these quick checks don't resolve the issue, give us a call at (509) 439-0512. We're available 24/7 for emergency repairs.

Yes! We provide comprehensive commercial HVAC services including installation, maintenance, and repair for businesses throughout the Yakima Valley. We offer preventive maintenance plans to keep your commercial system running efficiently and minimize downtime.

There are several ways to improve energy efficiency: schedule regular maintenance, change your air filters regularly, upgrade to a programmable thermostat, seal air leaks in your home, add insulation, and consider upgrading to a high-efficiency HVAC system. We can assess your home and recommend the most cost-effective improvements for your situation.